Explaining to an owner you lost at tribunal because of an agency error before your time

Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier. This weeks question is: "I recently applied for a Warrant of Possession due to continual Rent Arrears and the tenant was allowed to stay for a further six weeks because there was a correction showing on the tenant's ledger from when they first moved in. Even though it was before my time and the mistake was fixed straight away, how do I explain to the owner what happened?". If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!