Now you've got your client, how are you gonna keep them happy long term?

On this week’s pmXlive we cover… setting up the relationship with a new client for long-term success from day one, how to do this, what to avoid doing, how to keep them happy long-term, how picking up the phone proactively rather than reactively helps with respect and retention long-term, why it’s important to not call it a ‘handover’ in front of the client, and service recovery and our awesome script for turning a dreaded call into an opportunity to really solidify the relationship.

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