All Episodes
Episodes
3 Good Reasons to Make the Effort Each Month
Sending a newsletter every month seems great in theory, but often it becomes a bit of a chore when life gets a little crazy. But... the reward is definitely worth the effort required to make this happen.
In today's...
View Episode
The Do's & Don'ts When It Comes To Negative Feedback
Nobody likes to be told they are not doing the right thing. That someone who is paying for a service is not satisfied with what is being delivered. And this stops many agencies from asking their clients how they feel...
View Episode
The Standout Characteristic of a High Performing Property Manager
In this shorty episode, Terri shares the characteristic she has observed that is common across the high performing property managers she has observed (and it may not be what you expect).
By doing this one thing, they...
View Episode
6 Reasons to ALWAYS share the ingoing report with the owner
When it comes to the Ingoing Condition Report, most property managers only utilise it to assist with the onboarding process for a new renter (and because the legislation says we have to). They don't recognise that...
View Episode
3 Things to Do to Prevent Being Blindsided as a New PM
Stepping into a new portfolio is probably one of the most stressful things a property manager can do, even if you have been doing the job for 20+ years.
It takes time to develop relationships and get your head around...
View Episode
Avoid making these 3 big mistakes when introducing a new Property Manager
The way we introduce a new Property Manager to our existing clients is critical. Not only does a smooth transition set the new team member up for success, but it reduces the amount of "churn" a portfolio...
View Episode
5 Tips to Improve Your Vacating Checklist & Reduce Drama
How we say goodbye to our vacating renters is so very important when it comes to ensuring we have a smooth finalisation of a tenancy. Emotions are already running high when moving house, without us adding fuel to the...
View Episode
Cutting through the noise to get heard
Property Managers don't necessarily realise just how much competition they are up against when they send out an email to a client. All the "noise" they need to cut through to grab someone's attention long enough to...
View Episode
The best "shift" in our industry for some time
In this episode, Terri is a little fired up about how the "experts" have told us for years that property managers and salespeople need to have completely different qualities and skills sets, particularly when it comes...
View Episode
Why Zero Tolerance is No Longer a "Thing"
You might not agree with what Terri has to say this week on the Podcast where she talks about removing the words Zero Tolerance from a Property Manager's vocabulary when referring to how they manage rent being paid on...
View Episode
Change One Word, Find More Time (it's that simple)
Words possess immense power and potential. The words we choose can have a significant impact, which is why it's important to be deliberate (and careful) when choosing them.
Today, Terri delves into how small changes...
View Episode
The Best Ad Writing Hack For Property Managers EVER!
In this week's episode of the podcast, Terri shares a little about a very cool piece of AI which she feels will rock most Property Managers' worlds. She talks about how she believe Chat GPT will be able to transform...
View Episode
