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Episodes
When they want you to drop your pants (fees) after alllll these years...
On this weeks episode of 'pmXlive - The Podcast' we discuss... When they want you to drop your pants (fees) after ALLLLL these years! We dive into understanding what led your client to this point, how to say no...
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Super unreasonable tenant who doesn't agree with the level of cleanliness we've stated on our ECR - help!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier. This weeks question is: "We have a...
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Everyones expectations are different, how do we cater for them all?
On this weeks episode of pmXlive we discuss... ✔️ Why being consistent helps create an individual experience for each and every client✔️...
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Need to train the new Assistant PM, where do I start?
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier. This weeks question is: "We need to...
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Are you asking for client feedback at these crucial points?
This week on pmXlive we’re unpacking…Are you asking for client feedback at crucial points? What are the different types of situations you should be asking the for feedback during? And Terri Handy explaining her 9 step...
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Losing a lot of properties right now, can't work out why...?
This weeks Q&A is… We seem to be losing a lot of properties at the moment, but I am not really sure where they are going. The team tell me its because of the hot sales market, but we don’t seem to be listing that...
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Where are you providing value (and can your client actually see it?)
This week on pmXlive we’re unpacking... Starting This podcast with the tangible ‘extras’ you can be providing your clients throughout their experience with you. How it isn’t just about ticking and flicking the boxes,...
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Returning keys by vacating tenant
This weeks Q&A…What is the best way to handle key returns for vacating tenants? Our office is located a long way from where most of our properties are and they get really upset when we tell them they have to drop...
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How often are you filling your clients love cup?
This week on pmXlive we’re unpacking...What does a clients ‘love cup’ look like?What happens when we take more from their cup than we’re putting in...?How do we keep their cup filled to the brim, and how the overflow...
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Boss is away, going into lockdown...
This weeks Question: I’m the only one in my department, my boss is away and we are going back into lockdown tonight. I feel very overwhelmed where do I start?Question sent in by a PM Club member. If you want your...
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Remove your rose-coloured glasses to better understand your clients journey
This week on pmXlive we’re unpacking... WHY your perception is rarely your clients reality and what you can do to really understand their perspective. While also understanding the path that your clients actually take...
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I see a lot of people talking about paperless condition reports in the Facebook groups
This weeks Question: I see a lot of people taking about paperless condition reports in the Facebook groups, but am not sure how this works. Are these legal and should we be using them?Question sent in by a PM Club...
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